Vol2 Paper 25

posted Oct 7, 2018, 3:52 AM by Araz Ibrahim Mstafa
  REPLACING TRADITIONAL PAPER BASED SYSTEM WITH E-GOVERNMENT SERVICES IN KURDISTAN REGION

Ala Berzinji

Department of Social and System Science, Stockholm University

Razee H. Jamal

Department of Computer Science, College of Science, University of Sulaimani
ABSTRACT
The e-government system is very essential for delivering efficient governmental services to citizens quicker. Kurdistan Region of Iraq has four million populationsresiding in three governorates. Kurdistan Region is governed through a semi-autonomous government for 23 years, it has all the essential organizations but it lacks a modern electronic system to deliver best possible services to the citizens. The Government services in Kurdistan region are ran through a traditional paper based system which created big challenges such as corruption, lack of technocrat employees, information leaks, bureaucracy and masked unemployment. Despite fewlimited applications of computerizing organizations in Kurdistan region but the region is not developed in the area of e-services and digitalizing the public sectors. The aim of this research is to expose the citizen’s opinion on replacing the old traditional based system with new e-Government Services. A survey carried out within a large group of peoplevisited a pilot institution and explored the new system, and then they were asked to answer a questionnaire. This study suggesting that it’s very important to diffuse e-government services in Kurdistan region. The e-government application in the region will reduce bureaucracy,the number of employees, eliminate corruption and information leak. The result shows that majority of people in Kurdistan region accepts e-government application and believes that it will have significant impact on improving the quality of the government services. Thisstudy confirms that local people think that e-government will solve the challenges in the region.

Keywords: e-government, e-services, transparency, paperless system

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